Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20260506-73	Mae Manufacturers CC	Justin	Healthy	6.5 h	Justin should review the FTE quote received today and send a public update to Mae Manufacturers (via Hannah's MAE quote with the 2 APs included) confirming next steps and timeline.	Medium
20260512-30	RITO Technologies	Justin	Healthy	never	Justin should acknowledge the backup failure today, investigate why the 2026-05-11 scheduled VeeAM EndPoint Backup on server-pc (Pastel).root.tls-accounting did not run, and post a public note to the customer once the cause is identified.	Critical
20260512-32	RITO Technologies	Justin	Healthy	never	Justin should pick this up today, confirm whether the Hannah Ainsley laptop simply missed a single scheduled backup or has a recurring failure, and post an internal note with his initial findings.	Critical
20260512-36	RITO Technologies	Justin	Healthy	never	Justin should acknowledge the ticket today, investigate the missed VeeAM EndPoint Backup on Thomas Kiel's laptop, and post a public note to the customer with initial findings.	Critical
20260512-41	RITO Technologies	Justin	Healthy	never	Justin should triage the SERVER01 Archive backup failure today, post an internal note with initial findings, and send a public acknowledgement to the customer.	Critical
20260512-44	RITO Technologies	Justin	Healthy	never	Justin should acknowledge the missed-backup alert today, investigate the Rito-Support endpoint's VeeAM job, and post a public note to the customer confirming next steps.	Critical
20260512-48	RITO Technologies	Justin	Healthy	never	Justin should acknowledge the missed backup today, check the VeeAM EndPoint Backup job on LFerguson-LPT, and post an internal note with initial findings before the day ends.	Critical
20260512-12	RBI Consultants	Justin	Healthy	9.6 h	Justin should send a public reply to the customer today confirming the R-Number and outlining the reinstall plan for Michelle's laptop.	Medium
20260507-77	RITO Technologies	Justin	Healthy	4.6 d	Justin should post a public customer-facing note today letting the end user know the CRO has been received from Dell and outlining the expected replacement timeline.	Medium
20260507-71	Magotteaux Pty Ltd	Justin	Healthy	never	Justin should acknowledge the request publicly to Jordan Hulbert today, confirm the protected-accounts list, and provide an ETA for the deletions at the Brya location.	Medium
20260507-75	Magotteaux Pty Ltd	Justin	Healthy	never	Justin should triage this ticket today, post an initial internal note capturing what the scan-to-email issue actually is (the description appears to be a pasted email shell with no readable content), and send a public acknowledgement to the customer.	Medium
20260507-11	RITO Technologies	Justin	Healthy	never	Justin should add an internal note this week outlining how he plans to compile the Xperien issue log (sources, timeframe, format) so the work is visible and trackable.	Medium