Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20250403-45.013	Hot 1027 FM	Hannah	Unknown	never	Hannah should acknowledge the request today, confirm a delivery date for the monthly report, and post a public reply to the customer.	Medium
20250403-50.013	Nkunzi Pharmaceuticals (Pty) Ltd	Hannah	Unknown	never	Hannah should pick this up today, log a time entry against the ticket as she works on the report, and move it out of 'Pending' so its real state is visible.	Medium
20250403-49.013	Laserpac	Hannah	Unknown	never	Hannah should pick this up today, produce the monthly Laserpac report, and post a public note to the customer delivering it — or, if it has already been delivered out-of-band, log a time entry and close the ticket.	Medium
20250403-53.013	Service First GP (Pty) Ltd	Hannah	Unknown	never	Hannah should either post an internal progress note today confirming the monthly report is in flight or, if the work is already done, attach the report and close the ticket.	Medium
20250403-44.013	Hisec Wealth & Financial Services	Hannah	Unknown	never	Hannah should post an internal note today confirming whether the monthly report work is underway or stalled, and send a public acknowledgement to the customer with an expected delivery date.	Medium