RITO Ops

Ticket Engagement Quality

Engagement

114 Open Tickets Generated 2026-06-28 15:15
Stale Engagement data has not refreshed in over 24 hours — last batch ran 2026-05-12 21:47. The morning batch may have failed.

Verdict Breakdown

100 open tickets analysed

2026-05-12 21:47 generated
Abandoned
15 Drifting
15
Ping-pong
0
Customer waiting
6 Vendor waiting
3 Unknown
8 Healthy
53

Per-Tech Engagement

Who owns the open queue

7 technicians
Jordan 29open
8flagged Justin 18open
6flagged lisaferguson 16open
4flagged Hannah 13open
4flagged Andre 12open
8flagged Tyrone 7open
4flagged MJ 5open
5flagged

Flagged Open Tickets

Vendor waiting tickets

3 shown · clear filter ↺
Ticket Account Tech Verdict Last touch Next action Priority
20260107-13 CraigCor Distribution Co. (Pty) Ltd lisaferguson Vendor waiting 12.3 d Lisa Ferguson should chase the supplier this week for a firm delivery date and post a public update to Crystal confirming the revised ETA, since it's been 12 days since the last vendor/customer touchpoint and the original ETA has lapsed. Medium
20260422-107 Service First GP (Pty) Ltd lisaferguson Vendor waiting 14.5 d Lisa Ferguson should chase Cool Ideas today to confirm the 31/05/2026 cancellation is still on track and send a public note to Marcia / Service First GP confirming the effective date. Medium
20260226-19 Grinding Media South Africa Pty Ltd MJ Vendor waiting 75.4 d MJ should chase the supplier today for an installation date on order 4520064465 and post a public note to Grinding Media confirming current status. Medium