Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20251010-3	RITO Technologies	lisaferguson	Healthy	7.2 h	lisaferguson should follow her own 2026-05-12 note with a concrete next step — arrange router collection/return from Palm Court within the 7-day window and post a public confirmation to the customer once the courier is booked.	High
20260512-16	Corporate Apartment Group	lisaferguson	Healthy	7.4 h	Lisa Ferguson should send a public note to the customer today confirming the order has been placed with Xperien and giving an expected stock-arrival ETA.	Medium
20260422-93	Magotteaux Pty Ltd	lisaferguson	Healthy	7.7 h	lisaferguson should send a public reply to Michel/Patrick today confirming the order has been placed and giving an expected stock-arrival ETA.	Medium
20260511-37	Hot 1027 FM	lisaferguson	Healthy	never	lisaferguson should check in around the vendor's stated 2-3 day ETA (so by ~2026-05-14) and post a brief public update to Hot 1027 FM confirming delivery progress.	Medium
20260429-30	Hot 1027 FM	lisaferguson	Healthy	1.3 d	Lisa Ferguson should follow up with the supplier on the backorder item ETA within the next few business days and post a public note to keep Hot 1027 FM informed of the expected arrival date.	Medium
20260429-28	Hisec Wealth & Financial Services	lisaferguson	Healthy	1.2 d	Lisa Ferguson should diarise a follow-up for 15 May to confirm stock arrival with SPL and send the customer a public note as soon as it lands.	Medium
20260505-14	Hisec Wealth & Financial Services	lisaferguson	Healthy	4.4 d	lisaferguson (or Tyrone) should check in with Hardus/Hilda in the next 2-3 business days if no quote approval has come back, to keep the ticket from drifting while parked in quote-approval status.	Medium
20260506-71	RITO Private Clients	lisaferguson	Healthy	1.4 d	lisaferguson should post a public update once Justin confirms the printer has been collected, with an expected turnaround date from Mustek so Sarah knows when to expect it back.	Medium
20260129-8	Grinding Media South Africa Pty Ltd	lisaferguson	Healthy	8.1 d	lisaferguson should verify the Exchange Online Plan 2 count on 2026-05-13 as planned, then close the ticket and send a final confirmation to the customer.	Medium
20260511-19	Shell Construction CC	lisaferguson	Healthy	never	lisaferguson should acknowledge receipt with a public reply today and begin the licence adjustment with the Microsoft partner portal, then log time against the ticket as work progresses.	Medium