Engagement · Ticket Dashboard

Ticket	Account	Tech	Verdict	Last touch	Next action	Priority
20260512-70	RITO Technologies	Jordan	Healthy	never	Jordan should acknowledge the alert today, investigate why no backup status was returned for the Kerio Control machine, and post a public note to the customer once the cause is understood.	Critical
20260512-68	RITO Technologies	Jordan	Healthy	never	Jordan should pick this up today, investigate why no backup status is being reported for INTERTALENT KERIO, and post an internal note with initial findings.	Critical
20260512-59	RITO Technologies	Jordan	Healthy	never	Jordan should acknowledge the backup-status alert today, investigate why GENERAL WEBSERVER is not reporting, and post an internal note with initial findings.	Critical
20260508-18	Motswako Media Group	Jordan	Healthy	1.6 d	Jordan should send a public reply to the customer today acknowledging the request and proposing an onsite survey date for the Newtown Junction Mall store.	Medium
20260512-73	Nkunzi Pharmaceuticals (Pty) Ltd	Jordan	Healthy	never	Jordan should pick up the ticket today, review the attached backup failure details, and post a public acknowledgement to the customer with an investigation plan.	Critical
20260511-15	C.I.H. Professional Accountants	Jordan	Healthy	never	Jordan should review the cihpa.co.za DMARC configuration today and post an initial internal note documenting findings before the ticket ages further.	Medium
20260511-22	Octagon Business Solutions (Pty) Ltd	Jordan	Healthy	never	Jordan should pick up the ticket today, review the octagon.co.za DMARC configuration, and post an internal note logging the current findings before any customer-facing communication.	Medium
20260511-23	Octagon Business Solutions (Pty) Ltd	Jordan	Healthy	never	Jordan should pick up the DMARC investigation for spoc.co.za and post an initial internal note within the next business day documenting the current SPF/DKIM/DMARC configuration findings.	Medium
20260512-69	Hisec Wealth & Financial Services	Jordan	Healthy	never	Jordan should acknowledge the Critical backup failure on hildadsk today and post a public reply to Hisec confirming the investigation is underway.	Critical
20260507-70	CraigCor Distribution Co. (Pty) Ltd	Jordan	Healthy	never	Jordan should post an internal note today confirming the scoping conversation with Tony has been booked, and send a public acknowledgement to CraigCor that the DR test is being scoped.	Medium
20260512-71	RITO Technologies	Jordan	Healthy	never	Jordan should pick up the ticket within the next business hour, review the attached failure details, and post a public acknowledgement to the customer confirming investigation is underway.	Critical
20260512-72	RITO Technologies	Jordan	Healthy	never	Jordan should acknowledge the backup alert today, investigate the failure cause, and post a public note to the customer with initial findings.	Critical
20260512-62	RITO Technologies	Jordan	Healthy	never	Jordan should acknowledge the ticket today, fix the msp_BackupStatus.bms_id mapping for HOT 1027 so future alerts route correctly, and review the attached failure details.	Critical
20260512-63	RITO Technologies	Jordan	Healthy	never	Jordan should fix the msp_BackupStatus.bms_id mapping for LASERPAC so future alerts route correctly, then triage the backup failure and post a public acknowledgement to the customer.	Critical
20260512-64	RITO Technologies	Jordan	Healthy	never	Jordan should review the backup failure details today and post a public acknowledgement to the customer confirming the issue is being investigated.	Critical
20260512-65	RITO Technologies	Jordan	Healthy	never	Jordan should fix the msp_BackupStatus.bms_id routing for Nkunzi Pharmaceuticals so future backup alerts reach the correct customer, then triage the underlying backup failure today.	Critical
20260512-66	RITO Technologies	Jordan	Healthy	never	Jordan should acknowledge the Spanning backup failure today, investigate the underlying job, and note that the description flags a misrouted account (msp_BackupStatus.bms_id=40710 needs correcting so future ChilliBlu Consulting alerts route to the right customer).	Critical
20260511-24	RITO Technologies	Jordan	Healthy	never	Jordan should review the DMARC non-compliance report for lisaadmin.co.za today, identify the non-compliant sending sources from the 2826 emails in the 2026-05-04 to 2026-05-11 window, and post an initial internal note documenting the investigation plan.	Medium
20260511-25	RITO Technologies	Jordan	Healthy	never	Jordan should review the DMARC report sources within the next business day and post an internal note documenting which sending sources are failing alignment.	Medium
20260512-58	RITO Technologies	Jordan	Healthy	never	Jordan should triage the backup failure today, post an internal note with initial findings, and send a public acknowledgement to the customer if the failure persists beyond the next scheduled backup window.	Critical
20260402-25	CraigCor Distribution Co. (Pty) Ltd	Jordan	Healthy	1.6 d	Jordan should confirm the onsite visit date with CraigCor and post a public reply to the customer with the scheduled date and scope (disposal review + server valuation).	Medium